This is the Australian branch for Braven. Please only enter a warranty claim here if you purchased Braven product in Australia and through our website.
If you are located outside of Australia, this is the link you need to proceed:
Braven Support and Warranties
Braven ("Braven") warranty obligations for the Braven product you have just purchased (the "Product") are limited to the terms set forth in this document. Braven warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorised reseller. If a defect arises and a valid claim is received by Braven within the Warranty Period, at its option, Braven will replace the Product with a functionally equivalent new product. Braven warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the product becomes Braven's property.
Exclusions and Limitations
Braven's limited warranty applies only to the Product when purchased through an authorised reseller. The warranty does not apply to any non-Braven product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-Braven product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear, dirt, stains and finish damage excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Braven specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Braven cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Braven reseller, agent, or employee is authorised to make any modification, extension, or addition to this warranty.
To the maximum extent permitted by law, Braven is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Braven product.
For Products Purchased from our Retail Partners
All warranty issues, returns and refunds must be raised with the store of purchase, if purchased in a retail outlet. Your rights under Australian Consumer Law dictate that the retailer you bought our product from must offer you a replacement or refund. It is against the law for a retailer to refuse you a refund or replacement and send you to us. In the event of you not being able to engage the retailer (e.g because they no longer operate) about a warranty issue, you may then contact us.
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Braven's liability is limited, at its sole option, to replacement or repair of the product.
Warranty Claim Procedure
1. Fill out the claim form
Fill out the claim form on this page. Please include your order number.
2. You will receive an email with further instructions
Our customer care team will contact you and request further information to complete the warranty claim. This will likely include sending in a photo of your proof of purchase and photos of the product.
3. You will receive a confirmation email
You will be contacted by email to confirm if your warranty claim has been approved or declined. If approved, you will be sent a replacement product and notified. If approved you will be asked to either send the faulty product back or provide photos of it destroyed.