We will endeavour to have all orders, which are placed before 1 p.m. on business days, processed and shipped on the same day.
All orders placed after 1 p.m. will be shipped the next business day. This includes the Express shipping option.
Orders are processed Monday - Friday (excluding public holidays) from 8am - 2:00pm AEST. Orders received during weekends and holidays will be processed the next business day.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our support team.
In some cases we may need to send your order from our New Zealand warehouse. This will take 1-2 business days longer for delivery
Express shipping orders are delivered overnight if the order is placed before 1 pm on a business day and the following day is a normal business day.
The express order will take an additional night if it is placed after 1 pm.
Friday express order's will be delivered on a Monday if placed before 1 pm.
An additional night will need to be added to express deliveries for any Public Holidays observed in Australia.
Do you offer free shipping?
All AU orders receive free Standard Ground Shipping on all orders $100.
Do you deliver overseas?
We only deliver within Australia.
Can I change my order after I placed it on your website?
Once you’ve placed an order on the site you’ll be unable to modify your order from your account. Contact Braven Support at: firstname.lastname@example.org and we will be happy to cancel your order if it has not been processed and shipped yet and assist you with placing a new order.
How do I process a return? Can I return my speaker at a store?
Items purchased through BRAVEN cannot be returned to a store. In order to get started on processing a return we kindly ask that you visit our Return page and submit a return request. Once approved, we’ll send you an email with further instructions on how to complete your request.